FAQ

Shipping

Do you ship internationally?

No. At this time, Lunavrix 365 Footwear ships only within the United States.
We do not offer international shipping.

Do you offer free shipping?

Yes. We provide FREE SHIPPING on all orders within the United States.
There is no minimum purchase required.

How long will it take to get my order?

Order delivery time consists of two parts:

  • Order processing time: 3–4 business days

  • Shipping time: 5–6 business days

Estimated total delivery time: 8–10 business days.
Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.

What shipping carriers do you use?

We work with reliable U.S.-based shipping carriers to ensure safe and timely delivery.
The carrier is selected based on your location and order details.

Orders & Products

Can I return my product?

Yes. We want you to be satisfied with your purchase.
Returns are accepted according to our Return & Refund Policy. Please contact us before returning an item so we can assist you with the process.

Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible.
Once an order has been shipped, it cannot be canceled or modified.

Are your products true to size?

We recommend checking the product description and size guide (if available) before placing your order.
If you need help choosing the right size, feel free to contact us.

Payments & Support

What payment methods do you accept?

We accept secure online payments through Shopify-supported payment gateways.
All payment information is encrypted and processed securely.

How can I contact customer support?

If you have any questions or need assistance, you can reach us in the following ways:

  • Email (Recommended): contact@lunavrix.store

  • Live Chat: Available on our website

  • Contact Form: Fill out the form on our Contact Us page

We aim to respond as quickly as possible.

Any Questions?

If we haven’t answered your question, please don’t hesitate to contact us.
We’re always happy to help.

Lunavrix 365 Footwear
📧 Email: contact@lunavrix.store
📞 Phone: +1 (330) 858-6060