Return and Refund Policy

At Lunavrix 365 Footwear, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

Return Eligibility

We accept returns within 7 days from the date you receive your order. To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition as received. Products must be returned in their original packaging, including all tags, accessories, and documentation.

Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return. Certain products, including hygiene-sensitive items or clearance items, may be non-returnable.

Return Process

To initiate a return, customers must contact our customer support team within the 7-day return window. Please provide your order number, a brief explanation of the return request, and photos if the item is defective or damaged.

Once your return request is approved, we will provide detailed return instructions. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Exchanges

We accept exchanges within 10 days from the date of delivery. Exchanges are subject to product availability and may be requested for a different size, color, or an item of equal value.

If the requested replacement item is unavailable, customers may choose to receive a refund instead. Exchange shipping fees may apply depending on the reason for the exchange.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be issued to the original payment method used at checkout.

Please allow 5 to 10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please check with your bank or payment provider first. If the issue persists, contact our customer support team for further assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photos or videos to verify the issue. In such cases, Lunavrix 365 Footwear will arrange a replacement or refund at no additional cost.

Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

Store Name: Lunavrix 365 Footwear
Email: contact@lunavrix.store
Phone: +1 (330) 858-6060

We are committed to resolving your concerns quickly, fairly, and professionally.